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Passwordless Authentication – improve user experience and security

passwordless authentication

 

 

We’re simplifying access to the marketplace by introducing passwordless authentication. When activated, your customers can create an account or log in to an existing account by simply entering their email address and following the link they received in an email from Business Engine. The link takes them back to the marketplace where they left off, and they are automatically logged in. Eliminating the need for passwords not only improves the user experience but also enhances the security associated with traditional passwords.

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COS Systems Enhances User Experience with Website Accessibility and Braille Integration

 

In its ongoing commitment to inclusivity and user-friendly design, COS Systems is thrilled to announce the introduction of website accessibility features, including the integration of Braille support. This initiative represents a significant step forward in ensuring that our digital platforms are accessible to individuals with diverse abilities, fostering a more inclusive online experience for all users.

Website accessibility is a cornerstone of COS Systems’ mission to provide cutting-edge solutions that cater to the needs of a broad and varied audience. By incorporating best practices in web accessibility, we aim to eliminate barriers and create an environment where everyone, regardless of their abilities, can seamlessly navigate our website and access the information they need.

One key feature of our accessibility initiative is the integration of Braille support. Braille is a tactile writing system that enables individuals with visual impairments to read and comprehend written information through touch. COS Systems recognizes the importance of making our content accessible to the visually impaired community, and by implementing Braille support, we are empowering these users to explore and engage with our online resources independently.

Key elements of COS Systems’ website accessibility and Braille integration include:

1. **Screen Reader Compatibility:** Our website now works seamlessly with popular screen readers, ensuring that users with visual impairments can navigate and comprehend the content effortlessly.

2. **Alt Text for Images:** All images on our website are accompanied by descriptive alternative text, providing context and information for users who rely on text-to-speech technologies.

3. **Keyboard Navigation:** Enhanced keyboard navigation allows users to navigate through our website without the need for a mouse, catering to individuals with motor disabilities.

4. **Contrast and Color Considerations:** COS Systems has implemented a design that takes into account high contrast ratios and color considerations, benefiting users with visual impairments or color blindness.

5. **Braille-Compatible Content:** Key sections of our website now feature Braille-compatible versions, allowing users with Braille displays or embossers to access information with ease.

COS Systems is dedicated to staying at the forefront of technological advancements while simultaneously prioritizing accessibility. By implementing these features, we aim to create a more inclusive digital environment that reflects our commitment to diversity and equal access for all. As technology continues to evolve, so too will our dedication to ensuring that our digital platforms remain accessible and welcoming to users of all abilities.

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Fuzzy Search for Marketplace – A more efficient search tool!

Your customer’s journey usually starts with an address search on your marketplace to see which services are available at their location. Until now, every spelling mistake could lead to incorrect or no results at all! Our recently added Fuzzy Search functionality helps correct spelling mistakes, and even if only fragments of an address are entered into the search field, the correct address will be located and displayed. Fuzzy Search automatically corrects minor inaccuracies, which leads to more successful searches and a seamless ordering process for your subscribers. This small but significant update means smoother transactions for your customers and fewer support requests for you. 

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Updated Network Troubleshooting Feature

Network Trouble Shooting COS Business Engine

File Attachments to Tickets

 

Getting a comprehensive overview of your network and fast is essential for network operators. Our new tree view displays the statuses of different network elements in the system and helps network operators visualize, locate, and troubleshoot any issues in their network quicker and more efficiently.

Our Provisioning Dashboard shows you the total count of ONTs (Optical Network Terminal) in your network and whether they are online or offline. From there, you can easily access the tree view that opens when you click on the network element widget:

COS Systems Network Monitoring

The nodes displayed in the tree are Technical Area, OLT, and port and you can see the count of how many ONTs there are on each level. 

You also see if these ONTs are online or offline – information we gather from our many hardware vendor integrations.

COS Systems Network Monitoring

You can click on the different nodes in the tree to get to the corresponding entity. By using this feature, a network operator can easily see if there is a problem on a specific OLT or port.

 

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#25 COS Christmas Calendar — Admin Interface 2.0

screencapture-be-2390-admin-cossystems-se-Dashboard-View

screencapture-be-2390-admin-cossystems-se-Dashboard-View

#25 The last “door” in our Chrismas Calendar is a real treat! We are thrilled to announce the launch of our brand-new Admin Interface, a powerful enhancement designed to elevate your experience in managing and controlling Business Engine. With streamlined navigation, simplified workflows, and a clean design, your experience is now smoother than ever.

This new Admin Interface will empower you to manage Business Engine with greater efficiency, control, and confidence. Your feedback is invaluable to us, so please feel free to share your thoughts and suggestions as you explore the new look.

Thank you for following the COS Christmas Calendar! We hope you enjoyed it!

Reach out if you want to learn more!
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#24 COS Christmas Calendar — Merry Christmas from COS Systems

Merry Christmas from COS

#24 No matter where you are from, where you live and what language you speak, the COS Team wishes you and your loved ones peaceful holidays, Merry Christmas, and a Happy New Year! We can’t wait to see what 2024 holds and hope you will continue to follow our journey.

Watch the video here

 

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#23 COS Christmas Calendar — Webhooks

COS Webhoocks

COS Webhoocks

#23 We’re excited to unveil our latest feature: Webhooks capabilities, complementing our existing REST-based APIs. This new addition empowers your systems with real-time data and event-driven actions, enhancing responsiveness and integration efficiency.

With Webhooks, you can now receive instant updates and trigger actions in your applications as events occur, rather than relying on periodic polling. This leads to more efficient workflows and up-to-date data synchronization. Our Webhooks work seamlessly with our robust REST APIs, providing a comprehensive toolkit for advanced system integrations and automation.

Reach out if you want to learn more!
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#22 COS Christmas Calendar — Support for Calix Clowd Solutions

Support for Calix Cloud Solutions

Support for Calix Cloud Solutions

#22 If you are using Calix hardware in your network together with Calix Cloud solutions, Business Engine can automatically update Subscriber and order information in Calix Cloud. For example, if a subscriber contacts their ISP due to a problem with their network, the ISP has access to all Calix cloud-stored data. As an Elite Partner to Calix, we can help deliver more value to your business and an even better subscriber experience!

Reach out if you want to learn more!
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#21 COS Christmas Calendar — Added Multi-Vendor Support

Multi-Vendor Support DZS

Multi-Vendor Support DZS

#21 By now, you should know that we love building integrations that enrich our solution and help to grow and future-proof your business. An open mindset for new technologies and partnerships is in our DNA. Our system is built from the ground up for automation and multi-vendor support.

That is why DZS and Xtreme Access fit our platform so well. DZS Xtreme standards-compliant APIs and multi-vendor support not only simplify our integration but also enable a future-proof network.

Reach out if you want to learn more!
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#20 COS Christmas Calendar — COS Scheduling Engine

COS Scheduling Engine

COS Scheduling Engine

#20 We’re thrilled to introduce our latest innovation, the Scheduling Engine, a dynamic solution from COS designed to revolutionize the way field technicians manage their work orders, tasks, and schedules.

As your organization expands, handling a diverse team of technicians across various locations, each with their own schedules and skill sets, can become increasingly complex. Scheduling Engine simplifies this complexity. It’s equipped with advanced route optimization algorithms and features like automated customer self-scheduling, confirmations, and rescheduling options.

This new tool is tailored to streamline job scheduling and enhance efficiency, ensuring that your technicians are at the right place, at the right time, with the right tools. Experience the ease of optimized scheduling with Scheduling Engine!

Reach out if you want to learn more!
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